Oh goodness girls we are really in a snit aren't we!
Let's go back to square one.
Sears distributes a product made by manufacturer (LiteOn) X. For what it is worth, LiteOn is not really a manufacturer per se. They are a distribution channel from South Korea and LG Electronics. Another small manufacturing group actually makes the item, then LG provides it to other electronics-add-on after market people that tag the item with their label and ship it to another group that handles the USA contact.
Phew!
So, what is going on here. The actual cost of the item is so small that little benefit is arrived at by providing any real after-market support. Unlike brand-naming such as Sony, Panasonic, RCA, (LiteOn) is not specifically purchased as such by the consummer. So, there is little if any incentive to provide expensive aftermarket support. Throw it out and buy a new one is today's mantra. (90-days)....not unusual warranty any more.
With your blood pressure soaring sweeties, the only thing that will ever come out of this is a few medical bills for emergency hospitalization after your heart attack....over a throw-away piece of technology that was designed and assembled with the specific concept of throw-away, not repair/replace.
40 years in technology, only to watch ITT Tech advertise on television two new degree programs in law enforcement and law science should tell all of us something. We have no manufacturing here in the USA any more. We just talk a great deal; cell phones, ring tones, bare bones, you name it along with the telemarketing industry.
Sears is not the only store in town. On the other hand, I purchased a vehicle one year that was new and did not turn out to well over time. I still went back and purchased another vehicle from the same dealer and manufaturer. Why? Becuase I knew at the time that the dealer did not design or make the car and the manufacturer that did, would only be responsible in a limited way after several years and miles.
It's the game. I know girls, people should treat us better. Unfortunately, right now, people are just trying to keep their heads above water, so we can catch that next telemarketing call, ha ha LOL.
Anything electronic under $199 is a throw-away. Most repair shops are $75.00/hr plus parts. So in reality, this is not so unheard of any more. Too bad about your particular Sears store. I have been very fortunate I guess in that my Sears store has always done right by me. Perhaps in this case, it is not Sears per se, but rather, an employee or two or three at your store that failed to follow the Sears policies that are still in place.
One of those of course is the 90-day with receipt policy that Walmart also has. Unfortunately, there are so many scams these days that the big stores found that they were easy marks for them. They had to tighten the reins a bit to get the criminal element under control.
On the other hand, Sears should have accepted your word and taken care of the deal. Yep, it was some local boob that just made a mistake in policy but none the less, they are now minus a good customer. Hmmm, does Sears managment know this? Nope! You gotta write sweetie...write and tell the CEO what happened in clear and concise language. Nothing too strong, just that you think you should have been treated better and want to work with Sears to get things right again....honey attracts a more favorable response everytime.
Betcha they take care of this! The squeeky wheel gets the grease!
Hugs
Danielle Marie
